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Spare Parts Return Policy Change

Spare Parts Return Policy Change

Change to spare parts returns process

All our spare parts have a three-month warranty period for failure due to faulty workmanship or materials. Effective as of Monday 23 July 2012, we have adjusted our returns process.

From now on, customers will be required to submit a Request for Return Authorisation document to our spare parts team online or download the form here and fax to 03 9244 3501.

Once the request has been accepted, you will receive a Spare Parts Return Authorisation Number which is to be included with the item sent back to Headland for a credit. Returned items without an authorisation number will not be accepted.

For any questions regarding the new returns process, please feel free to contact us on (03) 9244 3500 or email spareparts@headland.com.au