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MyHeadland FAQ

If you require additional support please email itsupport@headland.com.au.

If you are assigned the “MyHeadland – Admin” role, follow the steps below to add new users:

  1. Navigate to the “Manage Users” page.
  2. Press the “Create” button.
  3. Fill in all mandatory fields.
  4. Press the “Submit” button.

Please note:

  • The user will receive an email instructing them on how they can set their password
  • The user must complete their password reset within 24 hours, otherwise the invite link will expire and you will need to trigger a fresh password reset.

If you are assigned the “MyHeadland – Admin” role, follow the steps below to reset another user’s password:

  1. Navigate to the “Manage Users” page.
  2. Click on the user who’s password you wish to reset.
  3. Press the “More Options” button ().
  4. Press “Initiate Password Reset”.
  5. Press the “Confirm” button.

Please note:

  • The user must complete their password reset within 10 minutes, otherwise the provided link will expire and you will need to trigger a fresh Password Reset.
  • The user’s old password will remain valid until they successfully reset it.

If you are assigned the “MyHeadland – Admin” role, follow the steps below to edit an Existing User record:

  1. Navigate to the “Manage Users” page.
  2. Click on the user who you wish to update.
  3. Make any required changes.
  4. Press the “Submit” button.

If you are assigned the “MyHeadland – Admin” role, follow the steps below to de-activate users:

  1. Navigate to the “Manage Users” page.
  2. Click on the user who you wish to update.
  3. Check the “Inactive” checkbox.
  4. Press the “Submit” button.

  1. Navigate to the “My Profile” page.
  2. Press the “Change Password” button.
  3. Enter your current password & press “Submit”.
  4. Enter your new password & press “Submit”.

Please note:

  • Your password will be updated immediately and you will remain logged into the application.

  1. When viewing the “Login” page, press the “Forgot Password” link.
  2. Enter your email address and then press the “Submit” button.
  3. You will receive an email with further instructions for resetting your password.
  4. Follow the instructions contained within the password reset email.

Please note:

  • Your old password will remain valid until you successfully reset it.
  • You must complete the password reset within 10 minutes of the email being generated, otherwise the provided link will expire and you will need to trigger a fresh Password Reset.